No Shipping on Saturday or Sunday. Or any day that a natural disaster or anything out of the ordinary has shut the post office down or it has lost power.

Products will not be shipped until payment is confirmed.  

Our normal customer service response times are Monday 9AM -Friday 11AM.

We ship as fast as we can and will always give 100% to our customers. Below is a guide to help expectations. We are in no way bound to meet these times. 

• ECONOMY USPS (Handle Time 1- 5 Business Days & Landed in 4-11 Business Days) – FREE
• PRIORITY USPS (Handle Time 1 Business Day & Landed In 2-7 Business Days): $
• EXPRESS USPS (EXPRESS = Handle Time 1 Business Day & Guaranteed Delivery Landed By 2nd Business Days): $$$

ECONOMY-
This option means that we have up to 1-5 business days to ship your product. We highly recommend you choose PRIORITY or EXPRESS shipping if you expect your package to be shipped as soon as possible. This selection is meant for folks not in a rush who want to save a little cash and have plenty of time to receive their product. While we usually ship Economy packages the next business day, if we run into high volume we then resort to the shipping hierarchy.
PRIORITY–
This option means that we have up to 1 business day to ship your product using USPS PRIORITY. We highly recommend you choose PRIORITY or EXPRESS shipping if you expect your package to be shipped as soon as possible. This selection is meant for folks who want their package fast and economically not to hard on the wallet. This selection is not guaranteed by a certain time. Check out the USPS terms here.
EXPRESS–
This option means that we have up to 1 business days to ship your product using USPS EXPRESS. We highly recommend you choose PRIORITY or EXPRESS shipping if you expect your package to be delivered as soon as possible. This selection is meant for folks who want their package as fast as they can get it. This selection is guaranteed in 1 or 2 days. Check out the USPS terms here.

*After 12pm EST Monday thru Friday. Your Package Will Be Shipped The Next Business Day. Before 12pm EST Monday thru Friday It Will Go Out * **Same Day. Unless Otherwise Noted On Homepage

What is a business day?

Our same day shipping ends at 12pm EST. Any order completed AND *payed for before that time would be considered the first business day. If the order is completed after 12pm EST. Then, the first business day would be the next day we are open for business.

• For example if you completed your order at 1pm EST on Friday and you selected ECONOMY shipping, the first business day would be the following Monday. So, by our terms of service, the latest we could ship that ECONOMY package would be Wednesday.
• Another example would be, if you completed your order at 11am EST on Friday and you selected PRIORITY shipping, the first business day would be the that day. So, by our terms of service, the latest we could ship that PRIORITY package would be that same day.
• Another example would be, if you completed your order at 1pm EST on Friday and you selected EXPRESS shipping, the first business day would be the following Monday. So, by our terms of service, the earliest we could ship that EXPRESS package would be the following Monday (granted the post office isn’t closed.)

After we ship your item using one of the USPS’s services, it is your responsibility to track it. When your item is shipped we can do absolutely nothing to speed it up, re-route it, or make any lost mail claim for 14 days for domestic packages and 21 days for international shipments. Please do not become overly aggressive with us over this issue. That makes us very sad and there is nothing we can do but wait until the 14th day. An average of 2-4% of all shipments get delayed up to 14 days ( The longest Express we’ve seen is 4 days) . There is no guarantee for Priority or USPS First Class Shipping. It is unfortunate if there is a delay but it is completely out of our control once the USPS has your package and we can do nothing about it. Once we ship the package all parties are at the mercy of the USPS. We will replace any package immediately after the 14th (4th day if Express is chosen) day of its delinquency. Most packages show up regardless of what your tracking says. The USPS is notorious for miss scanning packages. We will not call up the USPS and search for your package before the 14th day (4th day if Express is chosen). It is 100% the customers responsibility to call and track the package before the 14th. In our extensive experience the USPS will just say, “it will show up soon” and will tell you that you have to wait 14 days to make a domestic lost mail claim and 21 days for an international lost mail claim. If you choose to call them at 1-800-ASK-USPS (1-800-275-8777) Please have your shipping details with you to make your call easier.

About 1-5% Of all shipments go UNSCANNED. So, please do not worry if the tracking looks funny. ALL packages that get sent out priority or economy must be prepared for up to a 14 day wait. There is no guaranteed shipping for those options. Express is the only guaranteed option. 

Under no circumstance will we re-ship any lost order before the day 14 of shipping (if not express). Any lost items will get shipped out after the 14th business day. Unfortunately about 2-4% of all USPS packages (not express) take 10-14 days. If your in neighboring states this might be faster. But, not everytime. We ship from Maine and a package to NJ has landed in 15 days before. Only 3 packages have ever been lost in 7 years. More have been stolen by USPS then lost. Your in good hands.

Nobody ordering economy should expect to receive there package in less than 7-14 days. Economy is meant for people to order there products about 3 weeks in advance to avoid any issues. Please do not be one of the customers that does not understand how shipping with USPS works. We will gladly tell you how it works. It is your job to pick the best shipping option, not our job to live up to your unrealistic expectations about USPS shipping. If you want your item faster than pay for the shipping.

Express Shipping

We use USPS express shipping. With a charge of $30 per 1000g (Larger packages cost more) you can select shipping by USPS EXPRESS and have it shipped the ***same day if order is complete before 12pm eastern and the following requirements are met. To take advantage of ***same day shipping, you must have your order form complete AND funds completed transacted before 12pm eastern. There are no exceptions to this. The logistics of our packing and labeling require this deadline. Under no circumstances will we ship beyond these deadlines. These terms of EXPRESS shipping are required to give people an opportunity to get their package faster than First Class or Priority.  If you purchase
the EXPRESS option you agree to these terms.

We reserve the right to delay any shipment if funds are not transferred completely or payment instructions are not met. Echeck orders must be made before 8am to take advantage of same day shipping (existing customers not new customers) They are processed in que by our processing company. If they haven’t been processed before noon M – F we cannot ship the order same day. Bounced checks hold a $20 fee plus the amount of the order.
Any new customer using “Checking Account” option will have to wait until money is taken out of their account. After funds are withdrawn your order will ship. Your account will be verified for instant purchases for your future purchases( using that exact account) after the first purchase. It can take 2 to 4 business days to process first payment completely on new accounts. On your first shipment, before funds are withdrawn, and your order is shipped, you will get a completed payment email. You completed the payment but, the transaction takes 2 – 4 days. Please balance your account accordingly. After this initial purchase you will unlock instant purchases under $350.

Cryptocurrency is fastest transaction for General Customers. Same day shipping ends at 9am for this type of transaction**

Re-leaf LLC and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Use of Re-leaf LLC Products & User Representations. You represent and acknowledge as follows: you are eighteen (18) years of age or older, or of the age of majority where you reside; you intend to use, and shall use, any products purchased through Re-leaf LLC for your own personal use, however, if you request the shipment of any products to a third party, you represent that the receiving party is also eighteen (18) years of age or older, or of the age of majority where that receiving party resides, and intends to use any products for his or her personal use.

We do not ship any orders that are unpaid, unplaced or misunderstood in any way. The order must be compete by 12 pm EST to be shipped “same business day” (must purchase Express or Priority shipping for same day consideration). We will not ship “same business day” on an order

completed AND paid for past 12pm EST. This has no exception.

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS

When you visit Re-leaf LLC or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this
site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Re-leaf LLC or its content suppliers and protected by
United States and international copyright laws. The compilation of all content on this site is the exclusive property of Re-leaf LLC with copyright authorship for this collection by Re-leaf LLC and protected by U.S. and international copyright
laws. The software application provider and author for “Ecwid”, is used under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for Ecwid remains the intellectual rights of Ecwid.

TRADEMARKS

Re-leaf LLC trademarks and trade dress may not be used in connection with any product or service that is not Re-leaf LLC , in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Re-leaf LLC . All other trademarks not owned by Re-leaf LLC or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Re-leaf LLC or its subsidiaries.

LICENSE AND SITE ACCESS

Re-leaf LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Re-leaf LLC . This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Re-leaf LLC . You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Re-leaf LLC and our associates without express written consent. You may not use any meta tags or any other “:hidden text”: utilizing Re-leaf LLC name or trademarks without the express written consent of Re-leaf LLC . Any unauthorized use terminates the permission or license granted by Re-leaf LLC . You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Re-leaf LLC so long as the link does not portray Re-leaf LLC its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Re-leaf LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Accountability

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your own computer. You agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may not use our website for purchases. If you are under the age of 18, you may only use our site with the involvement of a parent or guardian and for informational purposes only. Re-leaf LLC and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT

Visitors may post reviews, comments, and other content, submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Re-leaf LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Re-leaf LLC and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Re-leaf LLC and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Re-leaf LLC or its associates for all claims resulting from content you supply. Re-leaf LLC has the right but not the obligation to monitor and edit or remove any activity or content. Re-leaf LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS

All items purchased from Re-leaf LLC are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the courier.

Any items confiscated by
customs or delayed by any country’s officials will not be reimbursed. The purchaser retains all responsibility after we make it to US customs.

PRODUCT DESCRIPTIONS

Re-leaf LLC and all associates attempt to be as accurate as possible. However, Re-leaf LLC does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Re-leaf LLC itself is not as described, your sole remedy is to return it in an unused, opened, unsealed condition.

There are NO GUARANTEES with this amazing product. Even though we have an impeccable reputation, please purchase at your own risk and kratom will not be refunded.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THIS SITE IS PROVIDED BY Re-leaf LLC ON AN “AS IS” AND “AS AVAILABLE” BASIS. Re-leaf LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT,
MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Re-leaf LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Re-leaf LLC
DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM Re-leaf LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Re-leaf LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT
LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO
YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW

By visiting Re-leaf LLC you agree that the laws of the state of Maine and the United States of America, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that
might arise between you and Re-leaf LLC or its associates.

DISPUTES

Any dispute relating in any way to your visit to Re-leaf LLC or to products you purchase through Re-leaf LLC shall be submitted to confidential arbitration in Maine, except that, to the extent you have in any manner violated or threatened to violate Re-leaf LLC intellectual property rights, Re-leaf LLC may seek injunctive or other appropriate relief in any state or federal court in the state of Maine, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

INDEMNITY

Buyer shall indemnify, defend, and hold harmless Re-leaf LLC and its employees, agents, successors, officers, and assigns, from any suits, losses, claims, demands, liabilities, costs and expenses (including attorney and accounting fees) that Re-leaf LLC may sustain or incur arising from (a) Buyer’s use of the products (including without limitation to storage, handling, and transportation of products), (b) use of the products by a third party with Buyer’s authorization, (c) use of the products by a third party without Buyer’s authorization, where such unauthorized use is due to Buyer’s negligent act or omission, or willful misconduct, (d) Buyer’s failure to comply with any applicable laws and regulations (including without limitation those regarding the export of products or technology abroad, the Toxic Substance Control Act, and the Emergency Planning and Community Right-to-Know Act of 1986, or to obtain any licenses or approvals from the appropriate government agencies necessary to purchase and use the products), or (e) the Buyer’s breach of any of its obligations set forth in these Terms or in the Agreement. Re-leaf LLC will provide Buyer with: (i) prompt written notice
of such claim of which Re-leaf LLC is aware; (ii) control over the defense and settlement of such claim; and (iii) proper and full information and assistance at Buyer’s expense to settle and/or defend any such claim. Notwithstanding the foregoing, Buyer shall not settle any such claim, suit or proceeding without the written consent of Re-leaf LLC tom, which shall not be unreasonably withheld.

SITE POLICIES, MODIFICATION, AND SEVERABILITY

Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to Re-leaf LLC . We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?
We collect information from you when you place an order or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and
services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special
access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. For your convenience we may store your credit card information kept for more than 60 days in order to expedite future orders, and to automate the billing process.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
• Help remember and process the items in the shopping cart.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also
use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies.
You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site

California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world)
that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is
being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after
entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of
any Privacy Policy changes:
• Via Email
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral
tracking?

It’s also important to note that we allow third-party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair InformationPractices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice
Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email•
Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages,
gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
•Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can click
unsubscribe on the newsletter!

Inactivity for more than 90 days will result in account termination.
If you have not logged into the “Platinum Members” section for 90 days, your login and password will be inactive. Users must regularly sign in to maintain membership. A sign in, isn’t the only requirement. A transaction or a form entry must be done every 90 days to remain an active member.

Returns
Please send returns to: 611 Hammond St Suite 5, Bangor, Maine 04401. Buyer pays all return shipping fees.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.